Reference

Your Rights and Our Responsibilities at up789

These terms govern your account with up789 and set out what we expect from each other — from how your data is handled to how your account wallet operates.

Account EligibilityData & PrivacyJazzCash, Easypaisa, Raast Wallet TermsJurisdiction & AccessAccount Security
up789 Your Rights and Our Responsibilities at up789
CONTACT & ESCALATION

Reach Us on Legal or Account Queries

Team online

Live Chat

For account queries, disputed transactions, or policy clarification, open a live chat session directly from your account dashboard. Our support team handles legal queries through the same channel.

Email Support

Send detailed requests — including data access, account closure, or terms disputes — to our support email. Attach your registered mobile number for faster verification.

Account Help Centre

Our help centre covers the most common legal and account questions: what happens to your wallet on closure, how to request your data, and how regional access restrictions work.

DATA & ACCOUNT SECURITY

How We Protect Your Account and Data

Data Handling We collect only what is necessary to run your account — your mobile number, payment method records for JazzCash, Easypaisa, and Raast, and transaction history. We do not sell your data to third parties.
Cookie Policy We use session and analytics cookies to keep your account active and improve platform performance. You can manage cookie preferences through your browser settings at any time without losing account access.
Account Security Your account is protected by OTP verification on login and on withdrawal requests. If you receive an OTP you did not request, contact support immediately and change your registered mobile number.
Data Retention Account and transaction records are retained for the period required by applicable law. You may request a copy of your data or ask for deletion of non-mandatory records by contacting our support team.

Common Legal and Policy Questions

These are the questions we hear most often about accounts, data, and legal eligibility. If yours is not here, reach out through live chat or email and we will respond with a direct answer.

Access depends on local law and the regulations that apply to your specific region. We recommend confirming that using the platform is lawful in your location before opening an account.

We store your registered mobile number, payment method details for JazzCash, Easypaisa, and Raast transactions, and your account transaction history for the period required by law.

Contact our support team via live chat or email with your registered mobile number. We will verify your identity and process your data request in line with applicable data protection requirements.

You can request account closure and deletion of non-mandatory records through our support team. Legally required transaction records are retained for the period the law specifies before deletion.

Any remaining balance in your account wallet is returned to your registered JazzCash, Easypaisa, or Raast account after identity verification and account closure confirmation from our team.

Raise the dispute first through live chat or email support with your account details and transaction reference. Our team reviews disputes before any formal escalation steps are considered.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.