Reference

How up789 Handles Your Personal Information

This page sets out what data we collect when you use your up789 account, how we use it, and what rights you have over it.

Account data protectionJazzCash, Easypaisa, Raast payment privacyYour right to access and delete dataCookie and device activity policyContact path for data requests

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What We Collect and Why We Collect It

up789 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect the details you provide directly — your name, contact information and the payment method you link, whether that is JazzCash, Easypaisa or Raast. We also collect activity data automatically: which pages you open, your device type, browser session and

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approximate location based on your IP address. This data helps us verify your account, process withdrawals and keep your wallet secure. We do not sell your personal information to third parties. Payment data passed through JazzCash, Easypaisa or Raast is handled in line with those providers'
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own security requirements, and we store only what is necessary to confirm transactions on your account. Access to this platform and its data practices applies where local law permits and is limited to eligible regions. We retain account records for as long as your account remains
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active and for a period afterward as required to meet legal and audit obligations. You can ask us to review or remove your data at any time using the contact path listed on this page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We use a combination of encryption, access controls and session management to protect what you share with us. Here is how each area works in practice — from cookies on your device to who inside the platform can see your payment records.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your last lobby view. You can clear these from your browser settings at any time without losing your account.

Payment Data Security

JazzCash, Easypaisa and Raast transaction references are stored encrypted. Only the account verification team can access payment records, and only to confirm or reverse a transaction.

Data Retention

We keep your account data while your account is active. After closure, records are held only as long as required for legal and audit obligations, then permanently deleted from our systems.

Access and Correction Rights

You can request a copy of the data we hold on your account, or ask us to correct inaccurate details. Submit the request via email or the in-account message form and we will respond within a reasonable period.

DATA REQUEST CONTACTS

Reach Us About Your Privacy

If you want to access, correct or remove your personal data, or if you have a question about how we handle your account information, our support team can help. You can reach us through live chat, email or the in-account message form. Privacy requests are handled separately from general account queries and are prioritised accordingly.

Team online

Live Chat

Start a live chat session from any page on up789. Available for account and privacy queries. Your chat log is kept private to your account session.

Email Support

Send your data access or deletion request by email. Include your registered mobile number so we can verify your account before processing the request.

In-Account Message

Log into your up789 account and use the message form under Account Settings to submit a privacy request directly linked to your account record.

Your Privacy Questions, Directly Answered

These are the questions we get most often about how we handle account data, cookies and payment information. If your question is not covered here, use the live chat or email path listed above.

We collect the name, contact number and payment method you register with — including JazzCash, Easypaisa or Raast details — plus session and device data generated when you use the platform.

No. Payment references are stored encrypted and are only accessed internally to verify or reverse a transaction. We do not share your payment data with third-party marketers.

Send a request via email or the in-account message form under Account Settings. Include your registered mobile number so we can confirm your identity before releasing any records.

Yes. Submit a deletion request through email or live chat. We will remove your personal data after closing the account, retaining only what legal and audit requirements oblige us to keep.

We use session cookies for login continuity and preference cookies for lobby settings. You can clear or block cookies through your browser, though some account functions may not work without session cookies.

This policy covers accounts opened where local law permits access. Availability depends on local law and eligible regions. If you are unsure whether access is permitted in your area, check local regulations.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How up789 Handles Your Personal Information

Data Handling, Cookies and Account Security

Cookie Use

Payment Data Security

Data Retention

Access and Correction Rights

Reach Us About Your Privacy

Live Chat

Email Support

In-Account Message

Your Privacy Questions, Directly Answered

01 What personal data does up789 collect from my account?

02 Is my JazzCash or Easypaisa payment data shared with anyone?

03 How do I request a copy of the data you hold on me?

04 Can I ask you to delete my account data?

05 What cookies does up789 use and can I turn them off?

06 Does this privacy policy apply to me if I access from Pakistan?

Privacy Policy

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